Privacy Policy

At cvb99, your privacy is a matter we take seriously. This Privacy Policy sets out in clear, formal terms how we collect, process, store, and protect the personal information you provide when you use our online gaming platform at cvb99.net. By accessing or using cvb99's services — including cricket betting, live casino, slots, crash games, and card games such as Callbreak — you acknowledge that you have read and understood this policy.

This policy applies to all users of cvb99 across Bangladesh, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree with any provision of this Privacy Policy, please discontinue use of our platform immediately.

1. Information We Collect

cvb99 collects personal information through two primary channels: information you voluntarily provide to us when you register and use our services, and information we collect automatically as you interact with the platform.

Information You Provide Directly

• Account Registration Data: Full name, username, date of birth, email address, mobile number, and residential address (required to verify your identity and confirm you are aged 21 or above).
• Financial Information: Payment method details (such as bKash or Nagad account numbers) used to process deposits and withdrawals. We do not store full payment credentials on our servers.
• Identity Verification Documents: Copies of national ID, passport, or other government-issued documents requested during KYC verification procedures to comply with responsible gaming and anti-fraud obligations.

Information Collected Automatically

• Device and Technical Data: IP address, browser type, operating system, device identifiers, screen resolution, and time-zone information (typically Bangladesh Standard Time, UTC+6).
• Usage and Behavioural Data: Pages visited, games played, session duration, betting history, bonus usage, and navigation patterns within the cvb99 platform.
• Cookies and Similar Technologies: Persistent and session cookies used to remember your preferences, maintain your login session, and measure platform performance. See Section 4 for full details.

2. How We Use Your Information

cvb99 uses the personal data it collects for the following legitimate purposes only:

• To create and maintain your player account, including verifying your age (21+) and identity in accordance with responsible gaming obligations.
• To process deposits and withdrawals through payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa/Mastercard.
• To provide, personalise, and improve the gaming experience across cricket betting, live casino, slots, crash games, and card games.
• To send you transactional communications, including account confirmations, deposit receipts, withdrawal notices, and important platform updates.
• To detect, investigate, and prevent fraudulent activity, money laundering, and any form of cheating or abuse of our bonus and rewards system.
• To comply with applicable legal obligations, enforce our Terms and Conditions, and respond to lawful requests from competent authorities where required.

3. Sharing and Disclosure of Your Data

cvb99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with platform operations — such as payment processors (bKash, Nagad, Rocket), game technology providers (Pragmatic Play, Evolution Gaming, Spribe), and customer support tools — operate under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal Requirements: We may disclose personal information if required to do so by law, court order, or in connection with an investigation by a competent regulatory or law enforcement authority. We will, wherever permissible, notify you of such a disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the successor entity. We will notify you via email or a prominent notice on our platform before your data is subject to a different privacy policy.

In all cases, we ensure that any party receiving your personal data is bound by appropriate confidentiality and data security obligations at least equivalent to those set out in this policy.

4. Cookies and Tracking Technologies

cvb99 uses cookies and similar browser-based tracking technologies to ensure that our platform functions correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies on cvb99:

• Essential Cookies: Necessary for the platform to function — including session management, secure login, and fraud detection. These cannot be disabled without breaking core functionality.
• Analytics Cookies: Used to understand how players navigate the site, which games are most popular, and where the platform experience can be improved. All analytics data is aggregated and anonymised.
• Preference Cookies: Store your selected language (English), display preferences, and last-visited game categories so we can provide a more personalised experience on your return visits.

5. Data Security

cvb99 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL encryption on all data transmissions, secure server infrastructure, access controls limiting data visibility to authorised personnel only, and regular security audits of our platform and payment integrations.

While we take all reasonable steps to ensure your data is secure, no method of electronic transmission or storage is entirely infallible. If you suspect that your cvb99 account has been compromised, you should contact our support team immediately at [email protected].

6. Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on cvb99 — whether via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard — the transaction is handled through secure payment gateways that are independently responsible for the security of your payment credentials. cvb99 does not store your full card number, PIN, or mobile banking password on its servers at any time.

Transaction records (amounts, dates, and reference identifiers) are retained for the period required to fulfil our legal and audit obligations. These records are stored securely and access is restricted to authorised finance personnel only.

7. Your Rights Regarding Your Personal Data

cvb99 respects your rights over your own personal information. You are entitled to exercise any of the following rights by contacting us at [email protected]:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe, subject to verification of your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: Subject to applicable legal retention obligations, you may request the deletion of your personal data from our systems. Note that certain data may need to be retained to satisfy anti-fraud, KYC, or audit requirements even after account closure.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving such a request, cvb99 will immediately cease processing your data for marketing.
• Right to Data Portability: Where technically feasible, you may request your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choosing.

8. Data Retention

cvb99 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account data is retained for the duration of your active account plus an additional period required for legal, audit, and fraud-prevention purposes.

When your personal data is no longer required, it is securely deleted or anonymised so that it can no longer beassociated with any individual player or account.

9. Minors and Age Restriction

cvb99's services are strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided personal information, please contact us immediately at [email protected]. Upon verification, we will promptly delete the relevant account and associated data. cvb99 reserves the right to request proof of age from any player at any time and to suspend accounts where age cannot be confirmed.

10. Third-Party Links and Services

The cvb99 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment partners including bKash, Nagad, and Rocket. While these providers are vetted by cvb99 for reliability and security, they operate under their own independent privacy policies. cvb99 accepts no liability for the data practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

11. Changes to This Privacy Policy

cvb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform services. When we make a material change to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an on-platform notification.

Your continued use of the cvb99 platform after any such update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you should discontinue use of our services and contact us to request account closure.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cvb99 handles your personal data, please do not hesitate to reach our support team. We are committed to resolving any privacy-related enquiry promptly and transparently.

You can reach us at: [email protected]. Our support team operates 24/7 and aims to respond to all privacy-related requests within 3 business days.